Returns, refunds and problems with an order.

Who we are

Hobby House. Based in the Dominican Republic.

Your 7-business-day right to return

If you bought remotely, through this website, Instagram, WhatsApp, phone or another message service, you can return the item within 7 business days after you receive it, as Article 62 of the Dominican consumer protection law (Ley 358-05) provides. Tell us within that period, by the same channel you used to buy or by email.

Please return sealed products with the factory seal and wrap intact, and cards in the same holder and condition you received them, so we can confirm it is the same item. This does not limit any right you have under Dominican law.

We pay the return shipping and refund the item price and the original delivery charge.

Cancel before delivery

You can cancel an order at any time before it is delivered. We refund everything you paid for it.

If an item arrives damaged

Contact us within 7 business days after delivery with photos of the item, the shipping box and the label. Keep all the packaging while we review it. We replace the item with the same one if we have it and you want it, or refund the item price and the delivery charge in full. We arrange and pay for the return.

If a pack or box arrives opened or resealed

If a sealed product arrives with its seal or wrap broken, loose, resealed or showing signs of tampering, do not open it any further. Photograph it as it arrived and contact us within 7 business days after delivery. We replace it with an intact unit if we have one, or refund the item price and the delivery charge in full. We arrange and pay for the return.

If a product that arrived sealed turns out to be missing packs or cards from what the manufacturer states, tell us with photos and we will work with you and the manufacturer on a replacement or refund.

Wrong items and our mistakes

If we send the wrong item, or an item that does not match its description or photos, contact us and we replace it or refund you in full, including delivery, and pay for the return.

If a price, description or photo on our site or in a message is wrong, we tell you before we take your payment and you choose whether to continue at the correct price or cancel. If you already paid, you can cancel for a full refund. We never charge more than the total we confirmed to you without your agreement.

What is not a defect

A disappointing pull, a change in market price or a grading result is not by itself a defect. Condition details we disclosed in the listing, such as centering, are not a defect either.

How refunds are paid

We refund in the currency you paid, to the original payment method or to a bank account in your name, within 10 business days after we approve the refund. When we need the item back, we approve the refund when it arrives. Your bank may take longer to show the money.

Marketplace listings by other collectors

For a card published by another collector, tell us about any problem and we will review it with the seller. Your rights under Dominican law are not affected.

Pro Consumidor

Please contact us first so we can fix the problem quickly. You can also contact Pro Consumidor, the Dominican consumer protection institute, at proconsumidor.gob.do.